AI Chatbot Transforms Patient Scheduling for Regional Hospital Network
70%
Reduction in Scheduling Time
5%
Call Abandonment Rate
92%
Patient Satisfaction Score
MedFirst Health Systems operated 12 clinics across three states and struggled with an overwhelmed call center handling over 8,000 appointment requests per week.
We deployed a conversational AI chatbot integrated with their existing EHR system that could handle appointment booking, rescheduling, cancellations, and pre-visit intake forms.
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70%
Reduction in Scheduling Time
Average time to book an appointment dropped from 14 minutes to under 4 minutes.
5%
Call Abandonment Rate
Abandonment rate fell from 23% to just 5% within the first three months.
92%
Patient Satisfaction Score
Post-interaction satisfaction surveys showed a 92% positive rating.
“The AI scheduling assistant completely changed how our patients interact with us.”
Dr. Sarah Chen
Chief Medical Officer, MedFirst Health Systems
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Hargrove & Associates LLP
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